Entry Queries
Once you have decided on entering an event you need to go the event page within this website by clicking on the event on the calendar or one of the links on this site.
Then select the number of entries you wish to process for each distance. If you are entering a group then please enter them all together in one transaction.
- Click add to cart.
- Then click proceed to registration on the pop-up
- Fill in the primary entrant entry form.
- Fill in the rest of the entrants details if there are other entrants
- Click proceed to payment options
- Select a payment option (Payfast or EFT)
- If you select Payfast (credit card option) then follow the process to pay by credit card.
- If you choose EFT, the banking details and a reference code will be emailed to you.
NB: Please use the primary entrants code as your beneficiary bank reference when making payment so we can allocate your payment to you entry.
It may take a few days for your EFT to clear into our STD Bank account.
Once the funds have cleared you will receive a confirmation of your entry via email.
NB: Please do not process multiple entries. If your process fails then return to your shopping cart and continue from there as opposed to starting a new entry.
Our office hours are from 8am – 12.30pm
During these hours we take phone calls and whatsapp messages
Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.
Tel: 0827917069
Email:
info@kzntrailrunning.co.za
This occasionally happens when the software of the web browser being used to enter clashes with the software of the entry form.
Solution: Use another computer or device to process your entry
Once you have processed your entry via the online entry system, you will receive a confirmation email with an entry reference number and payment details for EFT and credit card. Please use your entry reference as a payment reference so we can correctly allocate your payment.
When your EFT payment clears into our bank account, our administrator will send a confirmation email to you. Using the correct payment reference is essential! Some banks take longer than others to clear transfers.
Yes – please send an email to info@kzntrailrunning.co.za to process changes. For standard KZNTR events, on the day of an event, upgrades can be made at the cost of the difference between the races.
If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing by emailing info@kzntrailrunning.co.za. And then, refunds will be granted in voucher format, as follows:
60+ = 90% voucher
30 – 60 days before the event = 50% voucher
0 – 30 days before the event = No voucher
In the case where accommodation is available, please note that the following refunds will be granted for accommodation:
60+ = 60% voucher
30 – 60 days before the event = 50% voucher
0 – 30 days before the event = No refund
Use of vouchers is subject to availability.
Substitutions can be made before an event. If you would like to make a substitution, email us on info@kzntrailrunning.co.za. Please note that All substitutions need to be finalised a week before the event commences and it is the responsibility of the participant to find substitutes. As KZN Trail Running, we will assist to the best of our ability but we cannot offer our assurances in this matter. Substitutions are charged an administration fee of R50 or 10% which ever one is higher.
If an entrant can no longer participate in an event for whatever reason, they can request a transfer to another KZNTR event by sending an email to info@kzntrailrunning.co.za. The credit from the transferred event will be equivalent to the cost of the ticket and the difference in ticket cost for the new event that is being transferred to will have to be paid. All transfers need to be finalised a week before the event and will incur a 10% or R50 administrative fee, which ever one is higher.
PAYMENT PLAN
KZNTR offer a payment plan for events with entry fees that are R1000 or more.
Pay your entry fee in four installments, interest free. The first installment (25% of total) is due within one week entering.
If you would like to make use of the payment plan option, please e-mail info@kzntrailrunning.co.za to arrange this.
Race Queries
Our office hours are from 8am – 12.30pm
During these hours we take phone calls and whatsapp messages
Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.
Tel: 0827917069
Email:
info@kzntrailrunning.co.za
This differs from race to race. Information will be given in the Race Instructions Emailer the day before the event but final instructions will be stipulated in the final race briefing. As with all trail running, we strongly encourage participants to carry their own additional hydration.
During registration you will be issued with a race number. We re-use these, so please return them after your event.
Right here on KZNTR or on the official race web-page and Facebook page.
Unfortunately most of our venues do not allow dogs. Please check with us beforehand as it can cause a tricky situation with landowners.
The age categories shown in the results are categories that are separated based on gender and age. The age categories are listed below:
Junior: 9 yo and younger
U12: 10 – 12 yo
U16: 13 – 16 yo
U18: 17 – 18 yo
Open: 19 – 39 yo
Veteran: 40 – 49 yo
Master: 50 – 59 yo
Grand Master: 60 yo and older.
If you have been placed into an incorrect age group for an event, please contact dane@kzntrailrunning.co.za
Trail Pass
Two Passes are available. The Standard Trail Pass includes all the traditional KZNTR events whilst the Premier Trail Pass will also include DNT, Mnweni Mountain Marathon, Ingeli Trail, and The Border Post Trail. You may run any race in accordance to the pass you get.
Yes, we will require you to check in with us for each race you attend for safety reasons. When you check-in on the day you can also select the race you would like to run for the day.
Unfortunately not – the Trail Pass is heavily discounted and will be limited to the races for that month.
Yes, you are welcome to cancel at anytime. Please send us an email at info@kzntrailrunning.co.za before your next payment so we can stop the automatic payment. Upon cancellation, you will be allowed to attend the events for the remainder of your subscription.
Please let us know at info@kzntrailrunning.co.za so we can assist in getting your entry in.
The Trail Pass is valid for the named runner only and unfortunately cannot be used to substituted to another runner.
Yes, due to the nature and quantity of events that we offer, along with the various stakeholders involved, it is possible for an event to be cancelled or for changes to be made.
In the case of a cancellation, we typically find the next best date for the event to take place. Any changes will be communicated in advance.
Race and Personal Data
Privacy is becoming more and more important in our ever increasingly data driven world. Personal information will be kept private and only race data will be publicly shown. Please note that race data from several events are shared with internation trail running databases. This information is limited to participants names, gender, date of birth and their respective performances. For all participants that do not want this information to be shared, please email info@kzntrailrunning.co.za
