Once you have decided on entering an event you need to go the event page within this website by clicking on the event on the calendar or one of the links on this site.

Then select the number of entries you wish to process for each distance. If you are entering a group then please enter them all together in one transaction.

• Click add to cart. 
• Then click proceed to registration on the pop-up
• Fill in the primary entrant entry form.
• Fill in the rest of the entrants details if there are other entrants
• Click proceed to payment options
• Select a payment option (Payfast or EFT)
• If you select Payfast (credit card option) then follow the process to pay by credit card.
• If you choose EFT, the banking details and a reference code will be emailed to you.

NB: Please use the primary entrants code as your beneficiary bank reference when making payment so we can allocate your payment to you entry.

It may take a few days for your EFT to clear into our STD Bank account.

Once the funds have cleared you will receive a confirmation of your entry via email.

NB: Please do not process multiple entries. If your process fails then return to your shopping cart and continue from there as opposed to starting a new entry.

Our office hours are from 8am – 12.30pm

During these hours we take phone calls and whatsapp messages

Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.

Tel: 0827917069

Email:

info@kzntrailrunning.co.za

This occasionally happens when the software of the web browser being used to enter clashes with the software of the entry form.

Solution: Use another computer or device to process your entry

Once you have processed your entry via the online entry system, you will receive a confirmation email with an entry reference number and payment details for EFT and credit card. Please use your entry reference as a payment reference so we can correctly allocate your payment.

When your EFT payment clears into our bank account, our administrator will send a confirmation email to you. Using the correct payment reference is essential! Some banks take longer than others to clear transfers.

Yes – please send an email to info@kzntrailrunning.co.za to process changes. For standard KZNTR events, on the day of an event, upgrades can be made at the cost of the difference between the races.

If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing by emailing info@kzntrailrunning.co.za. And then, refunds will be granted in voucher format, as follows:

60+ = 90% voucher
30 – 60 days before the event = 50% refund
0 – 30 days before the event = No refund

In the case that an event is postponed or cancelled due to the current COVID-19 pandemic, please note that a direct transfer to another event will be free of charge. KZNTR Credit vouchers are also available but will incur a 10% admin fee.

Use of vouchers is subject to availability.

Substitutions can be made before an event. If you would like to make a substitution, email us on info@kzntrailrunning.co.za. Please note that All substitutions need to be finalised a week before the event commences and it is the responsibility of the participant to find substitutes. As KZN Trail Running, we will assist to the best of our ability but we cannot offer our assurances in this matter. Substitutions are charged an administration fee of R50 or 10% which ever one is higher.

If an entrant can no longer participate in an event for whatever reason, they can request a transfer to another KZNTR event by sending an email to info@kzntrailrunning.co.za. The credit from the transferred event will be equivalent to the cost of the ticket and the difference in ticket cost for the new event that is being transferred to will have to be paid. All transfers need to be finalised a week before the event and will incur a 10% or R50 administrative fee, which ever one is higher.

PAYMENT PLAN

KZNTR offer a payment plan for events with entry fees that are R1000 or more.

Pay your entry fee in four installments, interest free. The first installment (25% of total) is due within one week entering.

If you would like to make use of the payment plan option, please e-mail info@kzntrailrunning.co.za to arrange this.