Entry Queries
All Entries are processed through RaceConnect.
Our office hours are from 8am – 12.30pm
During these hours we take phone calls and whatsapp messages
Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.
Tel: 0827917069
Email:
Yes – please send an email to [email protected] to process changes. For standard KZNTR events, on the day of an event, upgrades can be made at the cost of the difference between the races.
If an entrant can no longer participate in an event and wishes to request a refund, they must submit the request personally and in writing by emailing [email protected].
Refunds will be granted in the form of a voucher, according to the following schedule:
60+ days before the event: 90% voucher
30–60 days before the event: 50% voucher
0–30 days before the event: No voucher
For accommodation purchased on our accommodation platform:
60+ days before the event: 60% voucher
30–60 days before the event: 50% voucher
0–30 days before the event: No refund
Accommodation booked via third-party platforms will be refunded in accordance with the third party’s own policies. Requests must be made directly with the third-party provider.
For Umdoni100 Entries
All cancellation and refund requests will be handled according to the following policy:
- 3 months or more before race day: 90% refund
- More than 2 months before race day: 50% refund
- 1 month or less before race day: no refund
All refunds are calculated on the original entry fee paid and will be processed once the cancellation request has been received and confirmed by the race organisers.
Substitutions can be made before an event. If you would like to make a substitution, email us on [email protected]. Please note that All substitutions need to be finalised a week before the event commences and it is the responsibility of the participant to find substitutes. As KZN Trail Running, we will assist to the best of our ability but we cannot offer our assurances in this matter. Substitutions are charged an administration fee of R50 or 10% which ever one is higher.
Race Queries
Our office hours are from 8am – 12.30pm
During these hours we take phone calls and whatsapp messages
Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.
Tel: 0827917069
Email:
This differs from race to race. Information will be given in the Race Instructions Emailer the day before the event but final instructions will be stipulated in the final race briefing. As with all trail running, we strongly encourage participants to carry their own additional hydration.
During registration you will be issued with a race number. We re-use these, so please return them after your event.
Right here on KZNTR or on the official race web-page and Facebook page.
Unfortunately most of our venues do not allow dogs. Please check with us beforehand as it can cause a tricky situation with landowners.
The age categories shown in the results are categories that are separated based on gender and age. The age categories are listed below:
Junior: 9 yo and younger
U12: 10 – 12 yo
U16: 13 – 16 yo
U18: 17 – 18 yo
Open: 19 – 39 yo
Veteran: 40 – 49 yo
Master: 50 – 59 yo
Grand Master: 60 yo and older.
If you have been placed into an incorrect age group for an event, please contact [email protected]
Yes, due to the nature and quantity of events that we offer, along with the various stakeholders involved, it is possible for an event to be cancelled or for changes to be made.
In the case of a cancellation, we typically find the next best date for the event to take place. Any changes will be communicated in advance.
Race and Personal Data
Privacy is becoming more and more important in our ever increasingly data driven world. Personal information will be kept private and only race data will be publicly shown. Please note that race data from several events are shared with internation trail running databases. This information is limited to participants names, gender, date of birth and their respective performances. For all participants that do not want this information to be shared, please email [email protected]
