KZN Trail Running

T's C's & FAQ's

Entry Queries

Once you have decided on entering an event you need to go the event page within this website by clicking on the event on the calendar or one of the links on this site.

Then select the number of entries you wish to process for each distance. If you are entering a group then please enter them all together in one transaction.

  • Click add to cart. 
  • Then click proceed to registration on the pop-up
  • Fill in the primary entrant entry form.
  • Fill in the rest of the entrants details if there are other entrants
  • Click proceed to payment options
  • Select a payment option (Payfast or EFT)
  • If you select Payfast (credit card option) then follow the process to pay by credit card.
  • If you choose EFT, the banking details and a reference code will be emailed to you.

NB: Please use the primary entrants code as your beneficiary bank reference when making payment so we can allocate your payment to you entry.

It may take a few days for your EFT to clear into our STD Bank account.

Once the funds have cleared you will receive a confirmation of your entry via email.

NB: Please do not process multiple entries. If your process fails then return to your shopping cart and continue from there as opposed to starting a new entry.

Our office hours are from 8am – 12.30pm

During these hours we take phone calls and whatsapp messages

Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.

Tel: 0827917069

Email:

info@kzntrailrunning.co.za

or

eleanor@kzntrailrunning.co.za

This occasionally happens when the software of the web browser being used to enter clashes with the software of the entry form.

Solution: Use another computer or device to process your entry

Once you have processed your entry via the online entry system, you will receive a confirmation email with an entry reference number and payment details for EFT and credit card. Please use your entry reference as a payment reference so we can correctly allocate your payment.

When your EFT payment clears into our bank account, our administrator will send a confirmation email to you. Using the correct payment reference is essential! Some banks take longer than others to clear transfers.

Yes – please contact Shilisha (info@kzntrailrunning.co.za) to process changes.

If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing to info@kzntrailrunning.co.za. Refunds will be granted in voucher format.
Please see our Refund Policy below for a comprehensive summary of refund procedure.

Refund Policy

If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing by emailing info@kzntrailrunning.co.za. And then, refunds will be granted in voucher format, as follows:

120 days or more before the event = 90% refund
60 – 120 days before the event = 75% refund
30 – 60 days before the event = 50% refund
0 – 30 days before the event = No refund

Use of vouchers is subject to availability.

PAYMENT PLAN

KZNTR offer a payment plan for events with entry fees that are R1000 or more.

Pay your entry fee in four installments, interest free. The first installment (25% of total) is due within one week entering.

If you would like to make use of the payment plan option, please e-mail info@kzntrailrunning.co.za to arrange this.

Race Queries

Our office hours are from 8am – 12.30pm

During these hours we take phone calls and whatsapp messages

Should you wish to contact us outside these hours please use whatsapp or email and we will respond during our work hours.

Tel: 0827917069

Email:

info@kzntrailrunning.co.za

or

eleanor@kzntrailrunning.co.za

This differs from race to race. Information will be given in the Race Instructions Emailer the day before the event but final instructions will be stipulated in the final race briefing. As with all trail running, we strongly encourage participants to carry their own additional hydration.

During registration you will be issued with a race number. We re-use these, so please return them after your event.

Right here on KZNTR or on the official race web-page and Facebook page.

Event Indemnity

By accepting the indemnity when entering any KZNTR trail run event you agree to all the conditions set forth therein.

Refund Policy

If for whatever reason an entrant can no longer participate in an event and would like to request a refund, that entrant should kindly make said request personally and in writing by emailing info@kzntrailrunning.co.za. And then, refunds will be granted in voucher format, as follows:

120 days or more before the event = 90% refund
60 – 120 days before the event = 75% refund
30 – 60 days before the event = 50% refund
0 – 30 days before the event = No refund

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